Job Description
Help Desk Specialist - Join Our Team at Leading Law Firm in Orlando, FL!
Position Summary: We are seeking a highly skilled and experienced Help Desk Specialist to join our team at Bowman and Brooke LLP, a top law firm specializing in complex litigation matters. This full-time position is located in Orlando (Lake Mary), Florida and offers a competitive salary and benefits package.
Responsibilities: • Provide technical support for our software suite including Windows 11, M365 Office Suite, Microsoft Teams, iManage DeskSite 9 and Work 10 • Offer direct support for all hardware devices such as desktops/laptops, tablets, smartphones, printers, VoIP phones, and audio/visual equipment • Resolve user issues remotely or through desk-side service • Troubleshoot basic local network issues with guidance from IT Infrastructure Team • Serve as an expert for at least one application or process • Perform general technical support tasks and projects as assigned
Requirements: • High school diploma and at least 4 years of experience in a technical support role (desk-side experience preferred) • Proficiency with Windows 11, M365 Office Suite, computer hardware and peripherals • Knowledge of basic networking principles and Active Directory concepts • Familiarity with desktop remote assistance, document management systems, imaging and desktop deployment, and ticket tracking software • CompTIA A and Microsoft Certified Professional certifications are a plus • Excellent customer service skills in a fast-paced and occasionally stressful environment • Strong written and verbal communication skills and ability to collaborate with team members • Professional demeanor and appearance in line with office standards • Strong organizational and time management skills • Ability to explain technical concepts to non-technical users • Willingness to work on-call shifts including weekday evenings and weekend days • Occasional travel to trial sites or other office locations may be required
Benefits: • Competitive salary and comprehensive benefits package including medical, dental, and vision insurance • Firm paid life, disability, and long-term care insurance • Domestic partner benefits • Generous paid time off policy • Retirement savings plan with employer contributions • Nine paid holidays • Well-being programs and activities • 24/7 employee assistance program with confidential counseling
Join Our Team: If you possess the skills and experience we are looking for, please submit your resume and cover letter referencing this position. Visit our website to learn more about our firm and our work in complex litigation: **MEMBERS ONLY**SIGN UP NOW***
Bowman and Brooke LLP is an Equal Opportunity Employer. No agencies or telephone calls please.
